Terms And Conditions
General Terms and Conditions
These General Terms and Conditions (“Terms and Conditions” or “T&C”) shall apply to all aspects of the use of the website www.luckybet.ng (the “website”), the Account and the gaming and gambling products and services operated by Alphagram West Africa Ltd (“LuckyBet”) (a company duly registered under the laws of Nigeria, with company registration RC 1 409 022)
LuckyBet shall offer betting services through various channels not limited to POS, SMS, USSD hereon referred to as ‘the service”. By using the service, you are bound by the following terms and conditions:
• The General Terms and Conditions;
• The Live Betting Rules;
• The General Betting Rules
Managing an account
Deposits and withdrawals
The Customer has the possibility to increase the credit balance of his Account with one of the payment methods made available by LuckyBet. The Customer warrants that he/she shall not use the payment methods that belong to any third party. Any deposits that are subject to the bonus promotion offer will be regulated by the bonus promotion rules and may not be available for withdrawal. The Customer can withdraw the available credit balance of the Account using the same payment method provided upon registration, or any other payment method adopted subsequently by the customer once the full and appropriate verification has been completed. Withdrawals will be remitted only to the same account from which funds paid into the player’s account originated subject to the payment providers’ restrictions. No withdrawal will be authorized if it appears to be linked with transactions predominantly performed with the purpose of allowing the transfer of money from one payment method to the other. In order to perform any transaction, LuckyBet may undertake any such verification checks as may be required by ourselves or by third parties (including, but not limited to, regulatory bodies) to confirm the legal ownership and the origin of the money implicated, the identity of the applicant and to comply with the relevant Anti Money Laundering Provisions. LuckyBet may suspend the availability of any withdrawal method and/or the withdrawal function available in your account until the completion of the verification checks in relation to the validity of any of the documents you send and, in some limited circumstances, suspend any activity of your account it may deem necessary should it have reasonable grounds to suspect or establishes the prohibited or illicit activity. In order to withdraw your money, you will be requested to send us a copy of your ID (front/rear). Whenever a transaction is made through bank transfer, credit card, or electronic wallet, the first withdrawal request will be processed only after a security check has been performed and/or in any other circumstances LuckyBet may deem necessary (for example, large sum withdrawals). In such instances you may be required to supply any or all of the following documents together with the ID, in order to comply with our security policies:
• In case of credit card transactions, a copy of both sides of the card used to make the payment duly signed by the owner;
• A copy of an official document (bank statement, debit card statement, etc.) showing your billing address;
• Any other document that may be relevant in order to complete the check.
Legal use of the website and of its components
Linking to our website and from our website
The Customer may link to our home page, provided he does so on a website owned by him/her, and in a way that is fair and legal and does not damage our reputation or take advantage of it. Links may not be established in such a way as to suggest any form of association, approval, sponsorship or endorsement on our part without our express written consent. Where our Website contains links to other websites and resources provided by our partners or other third parties, these links are provided for information only and we do not make any representations regarding the accuracy and reliability of contents available on such third-party websites. We have no control over the contents of those websites and therefore accept no responsibility for them or for any loss or damage that may arise from their utilization.
Bonuses / promotions & rewards
We may make available on the website the bonus offers, promotions, or reward programs. You can find more information on the website, in your Account or our help pages. Your eligibility for the offer or promotion and/or participation in the rewards program will be subject to the terms and conditions for the respective bonus offer, promotion or rewards program available on the website at all times. LuckyBet reserves the right to deny admission or to terminate admission to any of the bonuses, promotions, and/or special offerings, as well as to modify, suspend or discontinue their validity at its sole discretion and without informing the Customer.
In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under these Terms and Conditions or by law, be deemed to be or construed as a waiver of that or any other right, power, privilege, claim or remedy in respect of the circumstances in question, or operate so as to bar the enforcement of that, or any other right, power, privilege, claim or remedy, in any other instance at any time or times subsequently.
If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions which shall remain in full force and effect. In such instances, the part declared invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, LuckyBet’s original intent.
Applicable law and place of jurisdiction
Some circumstances may arise where a bet is confirmed, or a payment is performed, by us in error. The following is a non-exhaustive list of such circumstances:
• Whenever the prices/spreads/terms offered by LuckyBet are significantly dissimilar from those available in the general market,
• Whenever the prices/spreads/terms offered at the time the bet is placed are clearly wrong given the probability of the forecast occurring,
• Whenever a bet has been erroneously accepted on a market which should have been suspended or removed,
• Where a bet containing incompatible events is accidentally accepted, because of human or technical error,
• Whenever a settlement error is made while computing or crediting the amount of winnings,
• Any other situation that may be referred to as an error.
• Whenever the bet is placed on the market which result is already known/settled
In all these cases LuckyBet reserves the right to cancel all the bets accepted containing such an error, or to correct the mistake made re-settling all the bets at the correct prices/spreads/terms that should have been available at the time that the bet was placed in the absence of the error. The Customer has an obligation to inform LuckyBet as soon as possible of any amount wrongly credited on his/her account. LuckyBet may at any time set off any positive balance resulting from the erroneous operation, as well as cancel possible bets or transactions made with the erroneously credited funds. LuckyBet further has the right to suspend and/or close the Account who is found to have abused the error or malfunction and have any deposits and/or winnings forfeited. LuckyBet reserves the right to correct any error made in relation to the bet and re-settle the same at the correct price or according to the individual game or sports rules or if it not practicable to correct and resettle, to declare the bet void and return the original stake to the account. LuckyBet can deduct the overpaid amount from the balance available in the Account. By accessing the any of the products and the Account, the Customer will not do anything to corrupt the website, attempt to gain unauthorized access to any account, knowingly or negligently use any features that may affect and/or alter the products’ functionality in any way and/or attempt to or remove or alter any content from the website. Neither we (including our employees or agents) nor our partners or suppliers are liable for any loss resulting from any error made. Bets placed in order to cover flawed bets will stand valid if not impaired by errors. In the event that, due to technical problems, the printed version of a document or of a coupon differs from the web version, the latter shall prevail. In the event of any dispute, the Customer agrees that the records of our server shall act as the final authority in determining the outcome of any claim.
LuckyBet shall have the right prior to accepting any bet, temporarily to suspend or permanently to terminate, the provision of betting services to a Customer without providing any reason. These General Terms and Conditions are effective from 31/10/2019